Please submit a request on PropertyMe, explaining the modification you intend to do and provide pictures if required.

We will review your request promptly. If approved, the Operations team will provide a Home Modification Form that must be signed before you can proceed.

As per your service agreement, you will be responsible to restore the property to its original state when you leave.

New Dawn Housing may agree for some modifications to remain if they enhance the home; This will be agreed on a case by case basis.

Before contacting us, please read the frequently asked questions to ensure you cannot troubleshoot the issue yourself.

Connect to PropertyMe and lodge a maintenance request. Provide as many details as possible and attached photos.

If you are unable to log into PropertyMe, please email contact@newdawnhousing.com or call the Office on 08 8131 0570 and we can assist you.

No, you must submit any repair or maintenance request to New Dawn Housing along with a detailed explanation and photos of the issue.

We will respond to this request within a business day and organise trades as required.

Warning: if you organise a trade without our approval, you will be responsible for the cost of the repair as well as any associated costs to make good if the work is not up to standards.

Emergency repairs are issues that pose an immediate danger to your health, safety or security or cause serious disruption to your daily life, such as:

• Gas Leak
• Water flooding
• Total power outage
• Total loss of water
• Total loss of heating/cooling
• Total loss of hot water
• Blocked washroom (if there is no alternative in thehome) or main drain
• Broken external locks or windows
• Uninterrupted power supply failure

If the maintenance is an emergency please do not complete a maintenance form.‍

Office Hours Emergency

Between 9.00am - 4.00pm, Monday to Friday. Please contact the office for assistance on 08 8131 0570.

After Hours Emergency

Call 1300 755 455 outside of Office hours, before 9.00am and after 4.00pm Monday to Friday, Saturday, Sunday and Public Holidays, the call will be answered by our After Hours Service Team.

Useful Numbers

SA Power Networks‍

131 366
Electrical Faults and Emergencies

Australian Gas Networks‍

1800 808 526
Gas Leaks

SA Water‍

1300 729 283
Water supply andsewerage issues

State Emergency Services‍

132 500
Water supply and sewerage issues

Emergency Triple Zero‍

000
In life threatening or time critical emergency situations. An operator will ask whether you need police, fire and rescue or ambulance.

South Australian Police‍

131 444
Non-urgent police assistance

The door should only be opened using the door sensor oraccess card.

Never open it manually.

Warning: Forcing the door manually strains the motorand can deprogram the system. If this happens, New Dawn Housing will arrangefor the door to be reprogrammed and the tenant or SIL provider responsible forforcing the door will be charged for the repair/reprogramming cost.

The space in front of the door (both inside and outside)must be kept entirely clear.

Do not place any items within 3 meters of the door as theywill interfere with the sensors such as rugs, door mats, pot plants and sidetables.

If the automatic door opens and closes non-stop, it maydetect something that prevents it from closing fully.

Please check the surroundings and ensure there is nothinginside or outside within 3 meters of the door as it would be detected as anobstacle.

Also ensure that there is no reflection on the sensor/motoras it could be seen as an obstacle.

Utilise the door remote and press the AUTO button to resetthe door setting. Wait 2 minutes then try to operate the door normally usingthe sensor or access card.

If this did not work or you don’t have a remote, turn offthe power point on the ceiling above the motor for 1 minute then turn it backon. Wait for 2 minutes and try to open the door using the sensor.

Please contact New Dawn Housing with a maintenance requestif these steps do not solve the issue.

Check the switch board and main switch, please ensure all the fuses are on.

If all the fuses are on, please contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

Yes, there is an Uninterrupted Power Supply in the dwelling with 2 hours power back. The automatic door will still be powered and be operated normally.

This is a battery installed in your home that will provide a two hour power back up to specific power points in the bedroom and automatic door.

Only the power points identified with a UPS sticker are linked to the system.

Immediately check the switch board and main switch, please ensure all the fuses are on.

If all the fuses are on, please contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

You should only plug essential items such as respirators or life support devices in the UPS power points.

Non-essential items should be plugged in other power points as they will drain the battery faster in the case of a power outage.

All properties have smoke detectors, fire blanket and extinguisher. You can locate them on the evacuation plan displayed in the dwelling.

Some properties also have fire sprinklers and a fire indicator panel monitored by the Metropolitan Fire Service (MFS) or Country Fire Service (CFS).

New Dawn Housing will organise the maintenance of all the fire equipment as required:

• 6 monthly for the smoke detectors, fire blanket and extinguisher.
• Monthly for the fire sprinklers and a fire indicator panel.

Tenants and SIL providers must not interfere with the fire protection system and equipment.

Interference with fire suppression devices includes but is not limited to disconnecting, removing, obstructing, touching or redirecting.

Tenants and SIL providers can not touch the fire sprinklers or fire indicator panel.

Fire sprinklers are fragile and sensitive, if one is broken it can start the full system, and water will be spread in the entire dwelling.

The fire indicator panel is only for the MFS use and should never be touched by anyone else.

The panel will beep when not connected to the electricity. Do not touch the panel when it beeps.

Check the internal fuse box and put back any fuse that would have dropped.

Check the external power box to ensure the main switch is one.

Consult SA Power Networks to identify if there are power issues in your area. If it is a SA Power Networks issue, you can contact them directly to obtain information about the general power outage.

If all is in order but the Fire Indicator Panel beeps, contact New Dawn Housing immediately.

New Dawn Housing will pay for the fire call out cost, unless it’s caused by the actions or negligence of the tenant or SIL Provider.

In the event a fire call out is deemed to have been caused by the tenant or SIL providers actions they will be responsible for the cost.

Tenants are responsible for the maintenance of the garden and outdoor areas. A gardener can be organised to assist with this maintenance at the tenants' cost.

We recommend mowing the lawn every 2 weeks in summer and every month in winter.

The grass should always be kept low to ensure irrigation sprinklers can pop up and water the lawn. If you notice the lawn is getting long, you should mow it to avoid damaging the sprinklers, even if it falls outside the recommended schedule.

The sprinklers are not popping up

Ensure the grass is cut short around the sprinklers. If not, cut the grass and clean the sprinkler head to ensure it is free of grass and can open fully. Restart the irrigation system to see if the sprinklers pop up. If the issue persists, contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

The water pressure is too low

If the water pressure is low and the water is not reaching the middle of the grass, please test if the tap is sufficiently opened and the sprinklers are fully popping up.

Increase the tap flow and ensure the grass is cut short around the sprinklers. If not, cut the grass and clean the sprinkler heads to ensure they are free of grass, allowing them to open properly.

Restart the irrigation system to see if the sprinklers have popped up and the water is reaching the full lawn. If the issue persists, contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

The irrigation system is leaking at the tap

Ensure the pipe is properly fitted to the tap and reposition it if required. If the leak persists, contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

You can only park your vehicle in designated spaces such as the garage, car port and driveway.

Please do not park in the garden area, as this may cause damage to the landscaping and underground infrastructure. If damage is caused to the landscaping or underground infrastructure, you or the SIL provider will be responsible for the repair cost.

Please dispose of all waste in your own bins. At the property, you will have bins for general waste, recycling and, when required, green waste.

Tenants or the SIL provider must place the bins on the curb in front of the dwelling on collection days. Please contact your local council to find out the schedule for your area.

Please only flush toilet paper in the toilet. Any other items, such as pads or wipes, must be placed in the bin.

If a blocked toilet is caused by inappropriate items being flushed by the tenant or SIL provider, they will be responsible for the full cost of the repair.

If you require a second general waste, recycling or green bin, you must request it through PropertyMe and provide reasons why it is required.

New Dawn Housing will obtain approval and, if successful, organise the delivery of the extra bin.

The cost of the second bin and related yearly collection fees may be passed on to the tenants.

Appliances supplied by New Dawn Housing, such as the stove top, dishwasher and washing machine, will be maintained by New Dawn Housing.

If the damage was caused due to negligence, misuse, accident or an intentional act, the cost of the repair will be passed on to the tenant or SIL provider.

Please first read the user manual to ensure you are operating the appliance correctly.

If the issue cannot be resolved, contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

Warning: If you organise a trade without our approval, you will be responsible for the cost of the repair as well as any associated costs to make good or replace the appliance if the work is not up to standard.

Consult the user manual provided when you moved in. Alternatively, you can consult the manual online.

In extreme heat waves, the AC system may be overworked and start dripping water due to condensation.

Please turn off the AC system and allow the unit to cool down. Place a bucket under the unit to catch the water and protect the floors.

The dripping should stop after a couple of hours.

If the dripping has not reduced or stopped after 2 hours, contact New Dawn Housing by completing a Maintenance Request on your PropertyMe account.

Please check the internal fuse box and turn on any fuse which may have dropped. In addition, check the external power box to ensure the main switch is one.

Consult SA Power Networks to identify if there are power issues in your area.

Contact your Power Service Provider to ensure your account has not been disconnected.

If all is in order but you still don’t have power, contact New Dawn Housing.

You are responsible for connecting utilities (electricity, gas and internet) as soon as you move into the property and for paying the ongoing bills.

The SIL provider may support you through the connection and bill payment process. In addition, SIL providers may also elect to organise the utilities on your behalf.

You are free to use your preferred provider for utilities.

The owner will retain the SA Water account under their name and we will forward the bills to you upon receipt.

You are responsible for the water use and supply charge. The owner will cover the sewerage cost, unless you are advised otherwise.

If you have moved into a dwelling which does not have an NBN connection yet, please organise your internet through your preferred provider and they will coordinate the NBN connection on your behalf.

When the NBN connection is completed, please contact New Dawn Housing with the invoice from your internet provider and your bank details. You will then be reimbursed for the cost.